Shipping and FAQ

 
Chocolate is a delightful indulgence… that can be very temperamental to ship! It is important to us that your confections arrive in the best possible condition, no matter how far they need to travel. That's why we take lots of precautions when it comes to packaging and sending out your order.

 

Shipping Schedule
Our shipping schedule is as follows. Please contact us at diana@ococoa.com or 1-323-300-4715 to request an exception. Every effort will be made to accommodate requests.
● Orders placed on Monday will ship on Tuesday
● Orders placed on Tuesday will ship on Wednesday
● Orders placed on Wednesday will ship
○ on Thursday with Overnight Shipping selected
○ on Monday with Priority Mail selected
● Orders placed on Thursday - Sunday will ship Monday

 

Delivery
We ship via the U.S. Post Office or FedEx, depending on destination and time of year. You will receive an email with tracking information once your order has shipped. If you have trouble tracking your package, please contact us at diana@ococoa.com or 1-323-300-4715.

Once we ship your package, we are not responsible for delays caused by USPS or FedEx due to weather or mechanical errors and will not be able to offer refunds for those reasons.

We strongly recommend shipping to an address where someone will be able to receive the order, such as a place of business, and notifying the recipient of the expected delivery.


Heat
If the forecast shows that your order will experience temperatures over 72° during its journey, we will add insulation and cold packs as a courtesy.


Undeliverable Packages
Please double-check addresses before completing your order. Ococoa will not be responsible for orders delayed or returned as a result of an incorrect address. If an order is returned to us, you may incur additional shipping or product replacement fees.

Your delivery will not require a signature upon delivery. If shipping to a residential address, please ensure someone will be available to receive the package. Ococoa is not responsible for packages damaged at or taken from a destination where no person is available to receive it. We strongly recommend shipping to a business location when possible.


Please note:
● We cannot ship to a P.O. box
● We do not ship internationally
● To ship to Alaska, Hawaii or Puerto Rico, an additional $10 charge will apply.


    Los Angeles Local Pickup
    We work out of a shared commercial in downtown Culver City. If you select local pickup on the shipping page, we will reach out to coordinate a pickup date and time. Please note that your order must be placed in advance and no additions or substitutions will be possible once your order is ready for pickup.

      FAQ

      How should I care for my chocolates once they arrive?
      We recommend storing our chocolate confections in an airtight container placed in a cool, dry place or at room temperature, between 65 – 69° for up to four weeks. If you must store them in the refrigerator, make sure to keep them in an airtight container, preferably in the original box, and bring them to room temperature in order to fully enjoy the flavors and textures. 

      Can I customize the flavors in my order?
      Yes. In the “Gift and Order Notes” box in the checkout page, you can write in your selection.

      Do any of your products contain peanuts?
      Yes, our Classic Peanut Butter cup contains peanuts. In addition, all of our products may contain traces of peanuts.

      Do any of your products contain dairy?
      Yes. Our Truffle and Caramel Bars, as well as our Peat Smoked Truffles and seasonal confections, contain cream and butter. Our Butter Cup Collection and Caramelized Almonds are dairy-free.

      Do any of your products contain gluten?
      No. All of our confections are gluten-free. However, our chocolates are made in a facility that also processes wheat products, so our products may contain trace amounts of gluten.

      Do you have any vegan products?
      There is lively debate within the vegan community about certain ingredients we use, including confectioner's sugar and honey. As such, we encourage you to contact us directly with any specific dietary questions. 

      Do you have any vegetarian products?
      Yes. All of our products are vegetarian-friendly.

      Do any of your products contain alcohol?
      Yes. Our Caramel Bars contain alcohol. The Marzipan Truffle Cup contains a trace amount of almond extract.

      Do you offer discounts for large orders?
      Yes, we offer volume discounts. Please contact us by phone at 1-800-897-7015 or by email at info@ococoa.com before placing your order as the discount will not be applied to your online order.The discount does not apply to shipping.

      We offer the following discounted rates:
           $500 - $999:            5%
           $1,000 - $1,999:     10%
           $2,000 - $3,999:     15% 

      What is your return policy?
      If you are not completely satisfied, please call us at 1-323-300-4715.

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